Skills
🛍️ Retail & Customer Service Skills
Friendly customer service
Greeting customers professionally
Complaint handling
Customer and client relations
Upselling and product knowledge
Active listening & empathy
Resolving errors and customer issues
Clear communication
Calm under pressure
Maintaining store cleanliness and visual displays
📦 Warehouse & Logistics Skills
Picking and packing orders accurately
Parcel sorting and scanning
Barcode scanner operation
Inventory management
Warehouse equipment usage (forklifts, conveyor belts)
Lifting and sorting
Returns processing
Dispatching procedures
Safety and cleanliness (5S principles)
🖥️ Office & Tech Skills
Data entry
Email management
Basic computer literacy
Software: Java, JavaScript, Python, MERN Stack, SQL, React, Node.js
Telephone manner and call handling
🧠 Soft Skills & Strengths
Strong problem-solving
Organisation and reliability
Multitasking ability
Punctual and trustworthy
Flexible communication
Fast learner
Professional appearance and attitude
Team collaboration
About
Dear Hiring Team,
I am writing to express my keen interest in the Seasonal Sales Assistant role at JD Sports, Birmingham Airport. With a solid background in customer service and logistics, combined with my proactive attitude and flexibility, I believe I would be a valuable addition to your team.
I bring over three years of experience in fast-paced environments, including retail and warehouse operations. During my time as a Shop Assistant at Costa Coffee and Starbucks, I consistently delivered friendly and attentive service, assisted customers with product selection, and maintained a clean and welcoming store environment. My strong interpersonal and communication skills helped build positive rapport with customers, ensuring a seamless and enjoyable shopping experience.
Additionally, I have hands-on experience with inventory, scanning, packing, and sorting gained through roles at DHL, Polar Speed, and Hermes. These positions sharpened my attention to detail, time management, and ability to work efficiently as part of a team. I understand the importance of maintaining stock levels and keeping the shop floor tidy to provide the best experience for customers.
Currently based in Birmingham, I am fully flexible and available to work varying shifts between 3:30 am and 11 pm, including weekends and holidays. I am also comfortable working in an airport setting and can provide five years of reference history along with the necessary DBS clearance.
I’m enthusiastic about joining a globally respected brand like JD Sports and contributing to its continued success by creating memorable experiences for your customers.
Thank you for considering my application. I would welcome the opportunity to further discuss how my background and passion align with your team’s goals.
Warm regards,
Mahitha Busetty
📞 07391 288638
📧 busettyreddymahitha@gmail.com
📍 Birmingham B47DR
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