Rob Jones

Skills

1. Customer Service Skills
• Friendly and approachable demeanor
• Strong communication skills to assist customers effectively
• Ability to handle complaints professionally and find solutions

2. Teamwork and Collaboration
• Ability to work well within a team
• Supporting colleagues during busy periods
• Willingness to help in different areas of the store when needed

3. Sales and Product Knowledge
• Understanding of M&S products and promotions
• Ability to upsell and recommend items to customers
• Awareness of seasonal trends and stock rotation

4. Attention to Detail
• Ensuring shelves are well-stocked and displays are visually appealing
• Checking product quality, especially in food departments
• Accuracy when handling cash or processing transactions

5. Time Management & Multitasking
• Working efficiently in a fast-paced retail environment
• Prioritizing tasks during busy periods
• Managing stock replenishment alongside customer service duties

6. Adaptability & Problem-Solving
• Quickly adjusting to different tasks as required
• Handling unexpected challenges, such as long queues or stock shortages
• Learning and following company procedures efficiently

7. Initiative & Proactive Attitude
• Taking ownership of tasks without waiting for instruction
• Suggesting ways to improve customer experience
• Being proactive in maintaining store cleanliness and organization

About

“A friendly and sociable individual with a strong commitment to personal and professional development. Demonstrated determination by successfully completing a postgraduate diploma and progressing to the final year of a master’s degree. Highly motivated, adaptable, and eager to contribute effectively in a dynamic work environment.”