Skills
Customer Service Experience
– Handled inquiries and provided assistance in both volunteer and receptionist roles.
– Fits JD's focus on delivering a high standard of customer interaction and service.
Communication Skills
– Greeted and directed visitors, answered phone calls, and handled emails professionally.
– Essential for engaging with customers and supporting team members on the shop floor.
Time Management & Multitasking
– Managed admin tasks while responding to inquiries and maintaining accurate records.
– Helps in balancing responsibilities during busy retail periods.
Teamwork
– Worked with project teams and liaised with external organisations during youth project volunteering.
– Retail work at JD requires strong collaboration with team members to meet sales targets.
Problem-Solving
– Dealt with client inquiries and feedback, adapting to challenges as they came.
– Useful for resolving customer issues efficiently and maintaining a positive store experience.
Adaptability
– Took on varied roles in different environments, including youth projects and reception work.
– Seasonal roles require quick adaptation to a fast-paced retail setting.
Attention to Detail
– Maintained tidy and professional reception areas and accurate records in admin work.
– Important for merchandising, stock control, and keeping the store presentation sharp.
About
A motivated and customer-focused individual currently studying Business Level 3, with previous experience in front-of-house and administrative roles. Skilled in communication, problem-solving, and multitasking, developed through volunteering and reception work. Passionate about delivering excellent customer service and working in fast-paced team environments, with a strong interest in retail and fashion.
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