Thahani A.

Skills

I have a strong set of skills that make me well-suited for customer service and retail roles. These include excellent communication and active listening skills, a friendly and approachable attitude, and the ability to work well both independently and as part of a team. I’m confident when speaking to customers, able to stay calm under pressure, and always aim to provide a helpful and positive experience. I’m also reliable, organised, and quick to learn new systems or processes. My time management, attention to detail, and problem-solving abilities help me stay efficient and professional in busy environments.

About

I have strong communication and people skills, which I’ve developed through years of working in customer-facing roles such as retail sales and waitressing. I’m confident when speaking with customers and always aim to make them feel welcome, respected, and at ease. I take the time to really listen to what each customer wants, whether they’re asking for product advice, raising a concern, or simply browsing.

I’m skilled at adapting my tone and approach to suit different personalities and situations — whether it’s being upbeat and chatty, calm and patient, or professional and informative. I always aim to build trust and create a positive experience so the customer feels valued and supported.

I’m also confident dealing with challenging situations, such as complaints or indecisive customers. I stay calm under pressure, keep a positive attitude, and focus on finding a solution that works for the customer while supporting the business. These skills help me build strong customer relationships, increase satisfaction, and contribute to sales success.