We are seeking a Assistant Facilities Manager to ensure the safe, compliant, and high-quality delivery of facility services across a regional area.
Reporting to the Regional Facilities Manager, you will be responsible for managing a team of onsite facility staff (Placemakers) and supervising contractor activity to ensure operational excellence.
Job Description
Working collaboratively with the wider Placemaker teams, you will play a key role in enhancing the workplace experience for all building users.
You will lead by example, ensuring all services are delivered to a consistently high standard and in full compliance with health and safety requirements.
This is an excellent opportunity to join a professional and dedicated team, where your leadership will directly contribute to customer satisfaction and contract success.
Key Responsibilities
Support service delivery and identify opportunities for improvement across the contract.
Maintain a safe working environment and ensure full compliance with Health & Safety legislation.
Manage staff rotas to meet contractual requirements and cover absences effectively.
Oversee recruitment, training, and ongoing development of frontline teams.
Maintain accurate and up-to-date documentation, audits, and compliance records.
Ensure high standards of customer service and timely resolution of queries and complaints.
Control costs and drive revenue through efficient operations and additional service opportunities.
Professional and Personal Competencies/Qualifications
Supervision experience within facilities or cleaning services.
Strong organisational skills and ability to work independently.
Clear understanding of service impact on contract success.
Focused on performance management and achieving outcomes.
Proactively identifies and implements service improvements.
Resolves operational challenges efficiently and effectively.
Communicates clearly and leads teams to meet performance targets.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
