Lead Operations Manager – Salary circa £50.0000 (depending on skills and experience)
Are you someone with exceptional leadership skills? Do you have experience in operational management? Do you love leading people and large teams to deliver exceptional customer service?
We have an amazing opportunity at Aviva to become a Lead Operations Manager in our Partnerships team.
A bit about the job:
Reporting directly to the Head of Partnership Operations, this position is crucial in driving and delivering the Operations Strategy, including onboarding new partners and overseeing migration programs. This role also provides significant input in shaping and supporting our Digital agenda and ensuring brilliant service delivery through strategic management of contact support, workflow, and resource planning. The role requires the ability to articulate complex issues clearly and concisely to aid decision-making and drive change activities. Planning up to 12 months ahead, the role holder will anticipate the needs of customers, banking partners, and regulatory changes while meeting the objectives of our Strategic Priorities. You’ll be responsible for 12-15 leaders and their team which is altogether around 100-150 people.
Skills and experience we’re looking for:
- Exceptional leadership skills with experience in motivating and inspiring teams to achieve outstanding results
- Previous experience in running large teams
- Expertise in making informed resourcing decisions
- Demonstrated experience in implementing improvements and driving change based on customer experience and insights
- Accountability for delivering the required conduct, risk, and customer outcomes
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
