Job Description:
Service Coordinator
Basinghall Clinic, London EC2V 5BQ
Permanent
£29,300 + Excellent benefits
Full time hours – 40 Hours per week (Shifts are Monday to Friday with occasional weekends. A little flexibility needed as shifts Monday to Thursday can work run until 8pm)
We make health happen.
Role Overview
You will ensure all administrative activities required within secondary care services in the Basinghall Clinic are managed effectively and efficiently to provide world class care to patients and provide a positive consultant experience. You’ll proactively support specialty services including but not limited to Breast care, Prostate and Urology services, Gynaecology, Gastroenterology, Maxillo-facial and ENT, Orthopaedics, Sports and Exercise Medicine and Radiology.
You’ll help us make health happen by:
To welcome all patients, visitors and consultants to the clinic in a professional, friendly, courteous and helpful manner, to assist in and provide the highest standard of patient care.
To complete all administrative tasks within the secondary care service lines in Basinghall Clinic, with particular focus on specialty services, accurately and efficiently in line with key performance indicators set by the clinic management team.
Where required, complete any front of house/general administrative tasks within Basinghall Clinic.
Coordinate clinics, radiology services and specialty pathways within Basinghall, communicating effectively with both patients and other clinicians involved in delivering care.
Support administrative tasks for the Radiology service including but not limited to scheduling, sending reports and liaising with referrers and reporters.
Be the point of contact for front of house admin team members to refer any patient queries regarding specialty services within Basinghall, including those from the local mailbox.
Diary management and liaison with consultant PA’s and practice managers regarding any issues related to the above.
Offer an outstanding customer service to our patients, our consultants and their PA’s, and the ability to liaise and engage positively with all stakeholders including consultants, secretaries, practice managers and referrers, fostering a culture of collaboration and continuous improvement.
Key Skills / Qualifications needed for this role:
Direct facing Patient/Client interaction
Administration experience within a healthcare environment
Direct facing Patient/Client interaction
Proven experience of delivering customer services to an exceptionally high standard
Excellent organisational skills
IT literate – Microsoft office proficient
Excellent communication skills and strong interpersonal skills
Excellent telephone skills
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual Health Services Bonus Scheme
Support with travel costs via a season ticket loan or cycle2work
Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Time Type:
Full time
Job Area:
Administration
Locations:
Clinic - Basinghall
