Critical Illness Claims Case Manager - Salary circa £27.000
This is a great job for someone with proven experience in Critical Illness claims who is ready to take on a new challenge and help manage the growing demand we have.
A bit about the job:
Our team assesses Group Critical Illness claims. Your journey starts by taking an initial call, gathering key information, offering support for any vulnerable needs our members may have, enrolling the claim onto the system, and making a decision based on the medical evidence obtained. This role exists to ensure our members receive the support they need during critical times, adding significant value to Aviva by maintaining our high standards of customer care. You will be joining a dedicated team that works collaboratively to simplify the claims journey and ensure the best outcomes for our customers.
Skills and experience we’re looking for:
- Experience with Critical Illness products, either Group or Individual, preferably in a claim assessment role with the ability to analyse medical evidence and interpret relevant points.
- Experience in managing relationships with customers or suppliers.
- Excellent telephony capability to confidently explain reasoning behind decisions and negotiate with customers.
- Good planning, negotiation, and organisational/time management skills.
- Adaptability, resilience, and a desire for continuous personal development.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £27.000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 8% (of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to vivien.gergaly@aviva.com.
