We are looking for an Allocations Administration Assistant to join our amazing team on a part-time basis (14.8 hours per week).
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Please note, this role is on an initial 6 month FTC and is part-time (14.8 hours per week).
Outline of Key Responsibilities...
- Answer queries by telephone, email, CRM and post from residents and other stakeholders
- Scanning and the uploading of documents, updating of databases, spread sheets
- Meeting the corporate objectives and performance targets in accordance with Havebury’s policies and procedures.
- Process dwelling or garage termination forms received from Residents / Next of Kin
- Manage garage mutual exchanges, and decants for garage tenants who need to be transferred to an alternative garage due to garage defects
- Liaising with the Voids team with respect to finalising and completing works on empty dwellings and garages
- Liaising with the Aids and Adaptions team in connection with the feasibility of adaptions for shortlisted applicants
We are looking for someone who has...
- A positive and approachable manner
- Proficient in Microsoft Excel, Word, Outlook, Teams
- Experience in answering telephone and email queries efficiently and promptly to enhance customer service experience, with a ‘Right First Time’ approach
- Excellent interpersonal and communication skills and experience of working in partnership and collaborating across the business
- Exceptional organisational skills
- A natural desire to assist and be patient with residents and colleagues
- An ability to work unsupervised, under pressure whilst delivering an excellent service
In return, we are offering...
- An annual salary of £10,424.00 (£26,060 FTE)
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
- Flexible working around a 37 hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension – between 7% - 12% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
- Competitive medical cashback plan
"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
