We are Places Leisure, a Real Living Wage Employer, we run leisure sites across the UK to help people stay active and live their best lives.
We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with active people, supportive people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
So, what are you waiting for? Join a community that cares about you!
More about your role
In your role, you're responsible for delivering outstanding customer service by following our Customer Promises and responding to guests' needs. You'll give safety talks, issue and check equipment, and ensure everyone follows safety guidance—stepping in or escalating when needed. You'll support ski club and holiday activities, promote sessions, help with customer queries, and complete basic cleaning, maintenance, and safety checks. You'll also handle reception duties, including bookings, calls, and general admin.
More about you
You're a confident, approachable individual who thrives in a customer-facing environment. You enjoy working with people of all ages and backgrounds, and you know how to make others feel welcome, safe, and supported. You're proactive, safety-conscious, and comfortable speaking to both individuals and groups. Whether you're giving a safety briefing, helping a guest with equipment, or answering a question at reception, you take pride in delivering excellent service. You're a reliable team player with good attention to detail and a flexible attitude—ready to pitch in wherever needed to ensure smooth operations and a great experience for every visitor.
The benefits
As an employee at Places Leisure you will be eligible for flexible working arrangements, a workplace pension, fantastic benefits such as free facility usage, employee assistance programme and training & development opportunities including accredited learning.
