Retail Store Assistants – Westfield White City, Northcote Road & Hampstead
MORI is a digitally native, direct-to-consumer baby and toddler clothing brand, proudly founded and headquartered in London. Our mission is to inspire parents to raise kinder generations by giving babies a softer and stronger start. Central to our growth is a deep connection with our customers, a commitment to our values, and the strength of our brand. We are a tight-knit, hard-working team dedicated to creating high-quality products loved by families around the world.
The Roles
We are looking for enthusiastic and personable Retail Store Assistants to join our MORI team across three London store locations: Westfield White City, Northcote Road (Battersea), and Hampstead.
As a small (but mighty) team, we’re seeking candidates with a genuine passion for retail who are eager to roll up their sleeves and become strong ambassadors for the MORI brand. This role is key in delivering an exceptional customer experience, both in-store and as part of our broader community.
Key Responsibilities
- Deliver outstanding customer service and drive customer satisfaction
- Maintain a clean, well-organised and fully stocked sales floor
- Assist with stockroom and inventory management
- Share detailed product knowledge and champion our collections
- Help maintain store security through attentive and proactive service
- Support store operations, including administration and compliance
- Ensure high visual merchandising standards are upheld
- Collaborate with head office teams to share product feedback and insights
- Preferably previous retail experience, especially in a customer-facing or sales-focused environment
- A compassionate, consultative approach to customer interactions
- A positive attitude and proactive work ethic
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Availability to work from one of the three locations: Westfield White City, Northcote Road, or Hampstead
- Immediate availability or short notice start possible
- Industry competitive salary
- 20 days holiday + bank holidays
- Regular social activities
- Up to 50% discount on our collections
- Enhanced parental leave policy
- Cycle to work scheme
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