National Express are looking to recruit an experienced Duty Controller, based at our Woods, Leicester location. The successful candidate will utilise and control resources to ensure maximum levels of service delivery, and to ensure full compliance of company procedures and cost controls. They will also cover controller sickness, holidays and training days on an ad-hoc basis and provide the supervision of drivers on all services and hires.
What you'll do:
- Liaise with Drivers, the Sales Team, Engineering & External customers with regards to all operational requirements, in person, by telephone and by electronic methods such as email, Facebook and Twitter
- Provide timely communication to all staff about incidents/accidents, Alcolock fails and service or hire delays and disruptions
- Deal with breakdowns, late running, accidents and any other incidents affecting services and staff. Arranging coach procurement outside office hours to cover breakdowns/incidents, using your commercial awareness to ensure the best price is secured with authorised Operators
- Control duties so the scheduled and planned operations are undertaken whilst maintaining efficient cost controls through driver allocation and efficient fleet movements
- Issue and receive all driver documentation including tickets and away packs, ensuring that information and documentation contained is accurate and complete..
- Monitor and record daily walk round checks, vehicle defect process and validation of vehicle release from depot
- Maintain high company standards by ensuring that the company rules and procedures are adhered to by drivers and other staff
- Liaise with the driver team and other departments to maintain awareness of operational challenges
- Control the fleet cleanliness processes
- Monitor and report service delivery for all operations against agreed time tables and schedules. Utilise vehicle tracking and reporting functionality to provide reporting on agreed deliverables
- Record and administer data such as holidays, attendance/absence, uniform allocation
- Administer drivers time sheets and payroll information
- Log and securely store all lost property, respond to enquiries and ensure safe, documented return of claimed items.
- Prepare a handover report at the end of each shift to advise the next shift of the significant incidents/actions that have occurred and/or need to be attended to
What you'll need:
- The role requires the individual to actively follow the National express policies including but not limited to Drug & Alcohol , Equal opportunities, Disclosure checks and be fully aware of their Health and Safety responsibilities and relevant regulations
- Moderate computer literacy
- Have the ability to do shift work and the ability to work flexible hours sometimes at short notice
- Experience of delivering excellent customer service in a fast paced working environment
- Excellent people and communication skills with the ability to deal with people effectively and with ease
- Ability to work without close supervision and as part of a team
- Knowledge of driver’s hours and regulations and compliance issues
What we offer in return for your hard work and commitment...
- Free Bus & Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- Life Assurance
- Company pension
- Employee Assistance programme
- Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
