Job Description:
Bank Receptionist
Richmond Village Cheltenham, Hatherley Lane, Cheltenham, GL51 6PN
£12.40 per hour -Paid breaks
We make health happen
At Bupa, we offer essential support when it matters most. Richmond Villages Cheltenham provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.
As the front of house, you represent the welcoming spirit of our award-winning village. Our reception team is crucial in providing a warm welcome to our visitors, whether they're greeting them in person or speaking with them over the phone.
You’ll help us make health happen by:
Offering refreshments to visitors, and manage sign-ins.
Handle incoming calls, direct them appropriately, and relay messages.
Address resident queries and report them as necessary.
Process financial transactions for sundry items, issue receipts, and confirm payments.
Update display boards with current information.
Manage mail, ensuring prompt correspondence and reporting unresolved items.
Coordinate bookings and update records for restaurant reservations, maintenance, and transport.
Keep records current, including forms, room status, and resident lists.
Key Skills / Qualifications needed for this role:
Previous experience in reception or care home roles is beneficial. Applicants must have excellent communication abilities and a superb phone etiquette, as well as familiarity with Microsoft Office. Additionally, they should exhibit outstanding attention to detail and the ability to manage time efficiently, which are crucial for teamwork and independent tasks.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Benefits
Flexible working patterns to fit around you
Comprehensive induction (fully paid)
Free meal (minimum 8 hour shift)
DBS Check and Uniform provided and paid for by Bupa
Access to discounts at a wide variety of gyms and fitness facilities across the UK
Time Type:
Part time
Job Area:
Care Home - Facilities & Home Support
Locations:
Richmond Village Cheltenham
