Please note this position is based in London and this will be the contractual location of the successful candidate, other locations cannot be considered.
Client Relationship Director
This is a great job for someone who has previous experience developing relationships with Defined Contribution pension schemes and/or providers, ideally gained through roles in asset management, or investment consulting.
A bit about the job:
We are seeking a dedicated professional to enhance and maintain the reputation of Aviva Investors through exceptional relationship management and client servicing. This role plays a key part in promoting a positive market perception of Aviva Investors by delivering high-quality relationship management to EMEA Institutional clients, with a particular focus on the Workplace business within Aviva Wealth. You will be responsible for managing these relationships, proactively leading engagement and supporting the Workplace team in achieving their growth ambitions. Working closely with Client Relationship Managers, you will ensure the highest standards of day-to-day client service, while also building strong relationships with subject matter experts across the business. You will sponsor client-focused projects, contribute to new product development, and take ownership of business initiatives in collaboration with clients and internal stakeholders. A key part of the role involves identifying risks to existing relationships and implementing effective retention strategies. You will also lead on mandate changes and new business implementations, ensuring all stakeholders deliver a seamless service. Additionally, you will work collaboratively with sales and consultant teams across EMEA Institutional to broaden market knowledge and ensure all client activity and contact information is accurately recorded and maintained in Salesforce.
Skills and experience we’re looking for:
Relevant degree or equivalent experience and IMC or equivalent; CFA qualification desirable
Experience in developing relationships with Defined Contribution pension schemes and/or providers, ideally gained through roles in asset management, or investment consulting
Ability to work effectively within a team environment and demonstrate good collaboration skills to build effective relationships with different business areas across Aviva Investors.
Strong solutions mindset to understand developing propositions
Good presenter, with strong communication skills and ability listen to clients, understand their issues
What you’ll get for this role:
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year
In this role you’ll be ‘Certified’ under the Financial Conduct Authority / Prudential Regulation Authority’s Senior Managers and Certification Regime (SMCR). This means that we’ll need to complete some regulatory background checks on you before you take up your role and we’ll need to ask you some questions on an annual basis to make sure you remain ‘fit and proper’ and competent to carry out your role. We’ll provide training on what holding a SMCR role means when you join us and annually thereafter.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to GlobalRecruitment@avivainvestors.com
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