We are seeking a confident Call Centre Administrator to join a friendly, family-run business based in Hertford. This company provides nationwide plumbing, heating and drainage engineer call-out services, and you’ll play a vital role in supporting customers from the first phone call through to job completion.
If you have experience as a Call Centre Administrator, Call Handler, Customer Service Administrator, Customer Service Advisor or Contact Centre Agent, we would love to hear from you.
As a Call Centre Administrator, you will handle inbound customer calls, understand the issue, and arrange an engineer to attend. You will manage the customer journey end-to-end, following clear processes and delivering an excellent service every time.
Key responsibilities include:
Taking inbound calls and identifying customer requirements
Scheduling and allocating engineers to jobs
Preparing and sending quotes and final invoices
Taking payments over the phone
Providing clear communication and customer updates throughout
Working to procedures to ensure smooth service delivery
You will work 5 shifts per week, including one weekend day. Shifts are 9 hours and start between 8am – 11am, and optional overtime is available.
Strong customer service and communication skills
Confident and professional telephone manner
Ability to work in a fast-paced, phone-based environment
Organised, able to multitask and follow processes
Previous call centre or customer service experience is preferred (full training provided)
£26,000 per year + salary review after 6 months
Full training and ongoing support
Friendly, supportive working culture
Office-based in Hertford Town Centre
20 days holiday + Christmas shutdown
Workplace pension
Overtime available
If you’re looking for a rewarding, customer-focused role in a busy and supportive team, we’d love to hear from you.
Submit your CV Or call Giovanna on 07369 253647.