Call Centre Advisor (Brentford)

Call Centre Sales Advisor

Brentford, West London

An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.

Responsibilities:

• Manage both inbound and outbound sales calls.
• Manage existing customer queries via telephone and email.
• Provide excellent level of customer service to our existing and potential
• customers and build long lasting relationship with customers.
• Maintain in-depth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers requirements and upsell ancillary products.
• Process deposits, communicate the customers requirements accurately and schedule follow up contact.
• Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
• Assist with performance reporting.
• Escalate complaints to the appropriate line of authority.
• Comply with all Health and Safety Legislation.
• Any other tasks assigned by the Line Manager and Senior Management.

Skills and Experience:

• At least 2 years of proven work experience in a Call/Contact Centre environment.
• Excellent verbal and written communication skills and great interpersonal skills.
• Complaint handling experience will be advantageous.
• Be proficient in MS Office skills.
• Well organised and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
• A great team player and be comfortable working in a small team environment.
• Have the ability to work under pressure and meet deadlines.

About you:

• You are a natural salesperson with a can do attitude.
• You thrive on performance and positive results.
• Be adaptable and willing to learn.

Package: £25,500 per annum + UNCAPPED commission + competitive benefits.

• An excellent career in a fast-growing business
• Training & Mentoring program for great career progression
• Company Sick Pay
• Access to exclusive perks via Perkbox membership
• Long Service recognition
• 20 days holiday per year plus bank holidays

By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.

If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.