Call Centre Team Manager - Utilities

Job Description

Call Centre Team Leader

We have some fantastic opportunities for experienced Call Centre Team Leaders to join an ever growing company based in South Birmingham.

If you are a looking for a forward thinking company where you can grow and develop your skills, then this is worth applying for.

My client are going through large periods of growth and now require 2 additional Team Managers to join their operation.

Responsibilities of the Team Manager

• Managing a Team of 10-15 advisors
• Providing support and advice to the operation and the call centre
• To perform monthly 1-2-1's to monitor SLA's and KPI's
• Provide side by side coaching and feedback to advisors
• To review company policies and procedures to ensure best action for the customer
• Manage customer journey and complaints, ensuring first time resolution
• Coach advisors through challenging calls, using past experience and knowledge

Personal Requirements of a Call Centre Team Leader

• Team oriented
• Strong people and influencing skills
• Ability to motivate and develop a team
• Passionate about customer service/journey

This is a permanent role and interviews will be taking place over the next few weeks. You must have a minimum of 2 years management experience.

Hours of work between 8am and 8pm Monday to Friday 1 in 4 Saturdays - must be able to show flexibility to support business requirements

Salary upto£30,000 depending on experience. Benefits - Pension 28 days holiday, fantastic working environment