Contact Centre Advisor (Revenues)

As a Customer Service Adviser (Revenues), you will be the first point of contact for customers contacting Cornwall Council by telephone and electronic channels. You will provide advice and information relating to Council Tax and Business Rates, process customer requests and changes, resolve enquiries wherever possible at the first point of contact, and liaise with internal teams and partner organisations to ensure effective outcomes.

This is a varied and rewarding role requiring excellent communication skills, attention to detail, and the ability to work confidently in a busy customer-focused environment. Full training will be provided, including support to develop knowledge of Council Tax legislation.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This role is subject to a basic criminal records check.
 

Working Pattern:

37 hours per week, Monday to Friday. Our Customer Hub is open for business between 09:00-18:00 and you will be required between these hours.  

Hybrid working arrangements are available following successful completion of training and subject to business needs. Once training has been completed, there is a requirement to attend our contact centre in Tolvaddon at least one day per week.

We're looking for people who:

•    Have experience delivering excellent customer service in a customer-facing environment.
•    Demonstrate strong communication and interpersonal skills across a range of channels.
•    Can work accurately with personal, financial and customer information.
•    Are confident using IT systems and applications, including customer management and telephone systems.
•    Can manage competing priorities and work effectively in a fast-paced environment.
•    Have a good standard of education including English and Maths.
•    Can work positively as part of a team and are committed to providing outstanding customer service. 
 

You'll join a supportive team committed to delivering excellent public services while helping you develop your skills and career. Full training will be provided, including specialist revenues knowledge, alongside ongoing learning and development opportunities.

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include: