Customer Service Advisor

Job Description

A stunning career opportunity with an outstanding company

Our client seeks an enthusiastic, confident and creative sales administrator with internal sales ability who enjoys working in a busy, customer service or account management environment. To be successful in the role, you should be an experienced business to business sales administrator who is numerate, can write professional business letters and emails and enjoys dealing with customers on the telephone. You will be expected to proactively call not more than 60 customers a week to help build business relationships and promote the companies and services to incoming customer requests. However this is mostly to existing customers and is not a hard cold calling scenario.

The office is based in West of Ashford and has free parking. You will required to be a car owner/driver due to the company's location

My client is a leading manufacturer of office facilities for the all types of industries with an excellent reputation as an employer. The company offer excellent training to enhance your existing administrative abilities and on-going development to make this an excellent job opportunity.

Daily duties will include:

• Daily liaison with clients to help provide information for their projects
• Liaison with the company's branches, customers and suppliers
• Preparation of quotations and reports
• Checking invoices and passing for payment
• Meeting and greeting visitors
• Keeping the office diary and records relating to business activities
• Input of customer records and activities onto computer systems
• General administration using Excel spreadsheets and Word
• Responding to incoming correspondence
• Calling new and existing customers to build business relationships and promote the company's product and services with a view finding new opportunities for the field sales staff. The company uses a consultative style of selling rather than hard cold calling. This activity is less than a couple of days per week.

Suitable candidates must have:

• Have grade A-C in 5 GCSE subjects including English and Mathematics
• A stable work history
• Experience of administration and be a strong user of Word and Excel
• Have excellent verbal and written communication skills gained preferably in a business to business working environment
• Be experienced in handling incoming and outgoing customer enquiries

The company offer a salary of £22k-27k based on experience plus 6-9K Bonusesper annum based on performance, 25 days holiday plus bank and public holidays and pension scheme. Flexible working hours , A day off per month for charity work. Excellent Training and free car parking