Customer Service Advisor

Our client, a well-established engineering company, is looking for a Customer Service Advisor to join their team. This is a fully office-based role, where you will be responsible for handling inbound calls and providing excellent customer support.

Key Responsibilities:

• Act as the first point of contact for customers, answering inbound calls and resolving queries efficiently.
• Support customers using SharePoint, MS Teams, Windows, and eCommerce platforms.
• Collaborate with internal teams to ensure smooth operations and effective issue resolution.
• Maintain accurate records of customer interactions within CRM systems.
• Assist with technical troubleshooting related to digital platforms and software.

What We're Looking For:

• Previous experience in a Customer Service Advisor or similar role.
• Strong knowledge of SharePoint, MS Teams, Windows, and eCommerce platforms.
• Excellent communication and problem-solving skills.
• Ability to handle multiple tasks in a fast-paced office environment.
• A proactive and customer-focused approach with strong attention to detail.

What’s in it for you?

• A permanent position from day one.
• Career growth in a supportive and dynamic environment.
• Competitive salary and regular working hours – no weekends.
• Fully office-based role with a collaborative team.If you’re interested in this Customer