About the role:
To provide excellent customer service to all internal (depots) and external customers for the AdBlue business.
Responsibilities
Follow up and respond to customer service calls ensuring the customers interactions with Brenntag are positive and leaves them satisfied
Validate and process orders received via telephone & email in a timely manner
Generate return authorisation numbers for the subsequent return of empty Adblue Packaging for credit and process them onto the system
Closely manage and update system data E.G Price Amendments, Lead Times and Customer Information
Confirming Adblue deliveries to generate Invoices
Set up new customers Accounts
Working with Head Office to Process Supplier Invoices & Credits
Work with Depot Transport to expedite deliveries as required by customer
Liaise with all commercial / sales staff to maximise sales opportunities and to ensure customer requirements are met
Undertake any reasonable tasks or duties assigned by the appropriate line managers from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.
Skills
· Customer service experience within a fast-moving business
· SAP or equivalent order processing system
· Competent IT skills. Microsoft suite, email, word, excel etc
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team