Customer Service Advisor

Bournemouth 

Ref: VA2958

#OFE 

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• ​Pension contributions
• ​Referral bonus scheme
• ​Enhanced parental leave
• ​Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• ​Talk to us about flexible working
• ​VIP Awards – colleague recognition scheme
• Cycle to work scheme​
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• ​Steer Academy provides accredited ongoing training – paid for by the business
• ​Opportunities for career progression

Customer Service Advisor – Steer Automotive Group, Bournemouth
Deliver Outstanding Service with a Leading Name in Automotive Repair

Are you a people-focused professional who thrives on creating excellent customer experiences? Join Steer Automotive Group in Bournemouth as a Customer Service Advisor and become a vital part of a team that puts customers first every time.

About the Role

As a key member of our front-of-house team in Bournemouth, you’ll be the first point of contact for our valued customers. You’ll manage the customer journey from initial enquiry to vehicle handover, ensuring every individual feels informed, supported, and confident throughout their repair experience.

Key Responsibilities

• Efficiently book vehicles in and arrange collections and returns

• Handle inbound and outbound calls and email enquiries with professionalism

• Manage customer concerns and resolve issues quickly and effectively

• Keep internal systems and insurer portals accurately updated

• Build rapport with customers while maintaining precise administrative records

• Work to performance targets, including customer satisfaction and service KPIs

• Assist with vehicle movement onsite when required

What We’re Looking For

• Experience in a customer service role (automotive industry preferred)

• Excellent communication skills—face-to-face, phone, and email

• Strong organisational skills and high attention to detail

• Ability to multitask and remain calm in a fast-paced environment

• Confident using computer systems, including Microsoft Office

• A proactive team player with a positive, can-do attitude

• Local knowledge of the Bournemouth area is a plus (for vehicle logistics)

What We Offer

• A permanent role with one of the UK’s fastest-growing accident repair groups

• A supportive, friendly, and professional team culture

• Opportunities for training, development, and internal progression

• Competitive salary and comprehensive employee benefits

Apply Today

If you're passionate about delivering first-class customer service and want to make a real difference, apply now and join the Steer Automotive team in Bournemouth.

Steer Automotive Group – Driven by Excellence. Powered by People.