Customer Service Advisor

Who is Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

At Special Orthotic Services, our customers are at the heart of everything we do. We’re looking for a Customer Service Advisor who thrives in a fast-paced environment, can juggle multiple priorities with ease, and brings exceptional organisational skills to the table.

If you’re passionate about delivering outstanding customer service, love solving problems, and can stay calm under pressure, we want to hear from you!

What You’ll Be Doing:

• Managing customer accounts with professionalism and care.
• Handling order processing, appointment planning, and customer enquiries.
• Supporting clinic managers and liaising with production and operations teams.
• Responding to customer complaints with empathy and efficiency.
• Maintaining organised and responsive inbox management.
• Collaborating with internal teams to ensure seamless communication and service delivery.

What You’ll Bring:

• Proven ability to multitask and prioritise effectively.
• Calm and focused approach under pressure.
• Excellent planning and organisational skills.
• Strong communication skills – both written and verbal.
• A proactive mindset with a willingness to suggest improvements.
• Confidence to work independently while knowing when to ask for support.

Requirements:

• Previous customer service experience.
• Strong IT and CRM system skills.
• Ability to build relationships across teams and with clients.
• Leadership qualities and a team-oriented attitude.

Why Apply to Drive DeVilbiss

Competitive Benefits including – company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work and the option to buy/sell/carry over annual leave), pension, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform).

Equal Opportunities Statement:

Drive DeVilbiss is an equal opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. We ensure that to ensure that no candidate receives less favourable treatment on the grounds of race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability. Drive DeVilbiss complies with applicable legislation governing non-discrimination in employment in every location in which the company has facilities. Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities.

All successful candidates will be required to prove their eligibility to work in the UK, as well as accurate reference details covering their recent employment history.  Please note some roles are also subject to an Enhanced DBS check.