Customer Service Advisor
Location: Leeds Office
About Us:
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.
BOXT offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
What you’ll do:
- Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
- Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
- Provide customers with accurate information about products and services ensuring a good customer outcome.
- Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
- Update BOXT admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
- Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
- Adhere to all relevant legislation, industry regulations and Company policies and procedures.
Who you are:
- 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
- Experience in delivering a right first-time good outcome for a customer.
- Experience of working in a fast paced, vibrant and at times, pressured environment.
- Familiar with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience.
- Caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment.
- Driven to deliver a good outcome for customers.
- GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence.
- IT Literate.
- Active listening skills.
Benefits:
We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
* After probationary period
How to Apply:
If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.