Customer Service Advisor

Join #teammhs as a Customer Service Advisor

Are you passionate about delivering brilliant service in a contact centre? Do you want your work to genuinely make a difference to people’s lives in your community? Then this could be the perfect fit for you.

At mhs homes, we're looking for a dedicated Customer Service Advisor to be the welcoming first point of contact for our customers—by phone, email, face-to-face and online. With your experience and empathy, you’ll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.

You’ll be a champion for great service, listening closely, responding with care and working with colleagues to get things right first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our communities.

What you’ll be doing:

• Handling high volumes of contact centre calls and digital enquiries
• Resolving most issues at first point of contact with professionalism and empathy
• Supporting customers with repairs, payments, tenancy advice and more
• Sharing feedback and helping to improve services
• Encouraging use of self-service and digital tools
• Recording all customer interactions clearly and respectfully

What you'll bring:

• Experience in a contact centre or customer-facing role
• Strong listening and communication skills
• Confidence with Microsoft Office and business systems
• Patience, resilience and sensitivity to diverse customer needs
• A commitment to continuous learning and improvement

It’s desirable (but not essential) if you’ve used CRM software or worked in social housing before.

Why mhs?

We’re more than housing—we’re a purpose-driven team focused on people and communities. You’ll join a supportive environment where your voice matters and your development is taken seriously.

Ready to make a difference with us? Apply today and help shape what great customer service looks like.