Customer Service Advisor & Administrator

This role would be ideal for someone looking to gain experience within the Insurance sector where they can develop their skills within customer service and administration. You will be proactively managing and settling a portfolio of insurance claims across homebuyer protection, gadget, household, Leisure, and property lines as efficiently and economically as possible, whilst providing a market leading standard of service to customers and other stakeholders.

Location: Newcastle-under-Lyme, ST5
Salary: £23,809.50 - £25,000 (DOE) 
Working Hours: Monday to Friday 37.5 hrs per week - between 9AM - 5.30PM, 7.5 hours per day

What you will be doing:

• Acting as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
• Creating a claims files accurately logging comprehensive details of the claim.
• Effectively handling all claims from registration to completion.
• Using a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
• Proactively identifying opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
• Negotiating effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.

What we need from you:

• Able to show empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.
• Be able to negotiate effectively and identify solutions to manage customer predicament using your creatively and own judgement proactively.
• Previous customer service experience 
• Previous Insurance industry experience - desirable but not essential 
• Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
• Good communication skills 
• Good organisation skills

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.