C

Customer Service Advisor Care Wellbeing Hub Adults

Cra Group Recruitment And Payroll
Contract
On-site
Torksey, Torksey, United Kingdom
Customer Service Jobs
3 months contract with a Local Authority <\/b>
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Job Summary:<\/b>
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• The Customer Service Advisor will work within Lincolnshire County Council’s Care & Wellbeing Hub, acting as the first point of contact for adults requiring support and advice.
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• The role involves handling complex and sensitive enquiries via telephone and email, using a strength\-based approach to assess needs and provide appropriate guidance.
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• This is a temporary 12\-week assignment based at Lancaster House, Lincoln, with potential for agile working once fully trained.
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Key Duties\/Accountabilities (Sample):<\/b>
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• Respond to incoming calls and emails from the public and professionals regarding Adult Care services.
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• Use professional curiosity and call control to gather accurate information and determine appropriate outcomes.
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• Record and update customer interactions accurately in internal systems.
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• Identify safeguarding concerns and escalate according to procedures.
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• Support customers in accessing services such as the Lincolnshire Carer Service and Wellbeing Service.
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• Maintain high levels of customer service in line with council standards.
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• Participate in training and ongoing professional development.
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Skills\/Experience:<\/b>
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• Experience in a busy customer service or call centre environment.
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• Excellent communication and interpersonal skills.
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• Strong typing and IT skills, including accurate data entry while managing calls.
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• Ability to handle sensitive and emotive situations with professionalism.
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• Knowledge or experience in social care is desirable but not essential.
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Additional Information:<\/b>
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• The closing date: 12\/11\/2025.
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• Ability to work flexibly between 08:00–20:00, Monday to Friday.
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• Temporary role: 12 weeks, 37 hours per week.
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• Location: 3rd Floor, Lancaster House, Orchard Street, Lincoln, LN1 1XX.
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• Full induction and training provided.
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