Customer Service Advisor Contact Centre

Job Description

We are currently recruiting for a number of customer service advisors to work for a one of the UKs largest transport companies.

You will be based at their head office in South Birmingham representing my client and offering a world class service to their customers and clients.

This is a great opportunity for experienced Call Centre Advisors to embed yourself within such a market leader with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.

For this role you do need a minimum of 1 year call centre experience, and be able to demonstrate your past knowledge through a competency based interview.

The role:

• You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
• Liaising with different departments to ensure inspection or collection of vehicles are within agreed time frames
• Making customer aware of any changes to manage their expectation
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
• Speaking with drivers, garages or auction houses to ensure smooth transition/delivery of vehicle
• Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query