NFU Mutual Central Lancashire
Customer Service Advisor (Insurance Sales)
Salary Range: £23,000-£27,000 depending on experience
Hours: 35 hours per week (our full time hours are Monday - Friday 9:00-17:00 with a one hour lunchbreak). This role is 100% office based, to ensure a quality service provision and a supported and connected team.
Location: PR2, Preston.
This role is perfect if you have a passion for delivering excellent customer service and are looking for an interesting and fulfilling career. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and support to get the required licenses. What is more important to us is that you have the skills and attitude to provide the outstanding support and service that our customers deserve.
In this role you will:
- Provide exceptional customer service via phone, email and in person
- You will make and receive calls to quote on and process a range of insurance products, starting with our motor and home insurance, moving onto our commercial packages as you grow and learn
- Cross-sell other products to customers and identify other opportunities, including our Financial Services to meet individual and team targets
- Resolve customer queries and issues promptly and empathetically
- Assist our clients with policy renewals, amendments, and claims
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
About you:
- Energetic, enthusiastic, and resilient, you’re passionate about delivering exceptional customer service while ensuring top-quality sales outcomes
- With a keen eye for detail, you are focused on high standards of accuracy and regulatory requirements
- A dedicated team player, you do everything you can to make a real difference for your customers and are always prepared to go the extra mile
- You have an understanding and experience of working in an office environment and delivering customer service
- Good computer skills and familiarity with common software tools
- While previous experience within the insurance or financial industry is a benefit, it’s not essential as you will receive full training
Our commitment to you:
- 33 days leave per year (25 days annual leave plus bank holidays)
- A comprehensive induction (on average around 3 months of e-learning and support to gain your first product licences, with further training ongoing as you grow in the role)
- Professional and supportive work environment
- Free parking
- Pension scheme and life insurance
- Employee Assistance Scheme, shopping discounts
- No requirements to work weekends, evenings or bank holidays
About us
For over 100 years, NFU Mutual have insured Britain’s farming communities. Now our customers come from all areas of society, but our commitment to them remains the same – honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.