Customer Service Advisor - Sales

Customer Service Advisor – Jewson Partnership Solutions

Competitive Salary - Based in Cannock                       Mon to Fri (Days)

Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply solution with Housing Plus Group in the West Midlands which incorporates a dedicated distribution hub located in Cannock/Shrewsbury and a solution to provide van stocks and a wide range of building maintenance materials including plumbing, electrical and ironmongery.

An exciting opportunity has arisen for a customer service advisor to join our JPS team (Jewson Partnership Solutions). Our JPS contracts are buoyant and busy outlets solely focused on our contract with the local council or housing association.

The focus of this role is to support the team with stock management, product availability, monitoring van spares, arranging deliveries and overall delivering an excellent service to our client and their tradesmen. As this role supports the local housing association you will need to have a strong knowledge of building materials, this could be from a roofing / plumbing / builder’s / trade merchant / DIY outlet background.

As a Customer Service advisor with Jewson Partnership Solutions, you will:

• Work within the stores team in delivering an excellent customer experience, maintaining strong effective relationships with both the clients’ managers and operatives and suppliers.
• Support the stores team with achieving KPIs for the store and look for new ways to innovate and drive growth for the business.
• Support with the management of core stock levels appropriately to reduce shrinkage and transport costs.
• First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers.

So if you…

• Ideally have a background in Building Merchants / DIY or related - not essential but experience of working with public sector organisations is an advantage.
• Have knowledge of the local area
• Great customer service, written and spoken communication skills.
• Good attention to detail and organisational skills – basic understanding of excel and word essential.
• Experience of working within a small team.
• Are comfortable with occasional travel as may be required for the role - full and valid UK driving license is highly desirable.

…we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

• Competitive Salary.
• 33 days holiday (including bank holidays).
• Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
• As an employee with Jewson, you are automatically covered by the Stark Life Assurance Scheme.
• Staff discounts on high street and leisure activities and various other benefits.

So if you’re up for a new challenge and think you've got what it takes, get in touch today to find out more!

What you’ll be doing: 

((Introduce the role, the team and the function, include the reporting structure and any direct reports. Bullet point the key responsibilities, be as succinct as possible and focus on what is unique about the role. Max 8 bullet points.)) 

((Adapt as appropriate to detail part-time working hours))

((Remember to amend holiday entitlement above also))

Working hours are XX hours per week

XX:XX – XX:XX to Friday and every other Saturday morning 8:00 – 12noon

Hyperlink branch address

What you’ll need to have: 

These are the essential skills or experience needed to succeed in this role. 

((List only the essential skills and experience required to do the role. Keep it simple, avoid corporate jargon or criteria that is too generic and could be open to interpretation. Max 5 bullet points)) 

It would be great if you also have: 

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria. 

((List desirable skills that are not essential but preferred. Max 3 bullet points.)) 

What’s in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK? 

At insert brand, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.  

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! 

What's next… 

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. 

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. 

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.