Claims Coordinator – Major Loss
Are you someone with a curiosity about organising and problem-solving?
We are seeking a dedicated individual to join our dynamic Major Loss team.
If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!
A bit about the job:
You will provide vital administrative support to our Major Loss Field teams, playing a key role in the proactive and efficient support of Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, help shortening claim lifecycles, and help with optimizing indemnity spend.
Your responsibilities will encompass a range of administrative duties, including coordinating instructions and on-site meetings with customers, third parties, and suppliers. You will handle phone calls from adjusters, customers, and suppliers, update claim files, arrange payments within the team's authority, assist with emails, and provide general IT support using Microsoft Word and Excel.
Skills and experience we’re looking for:
- Good knowledge of Home Claims in general.
- Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
- Proficient in identifying and solving problems with experience in handling complaints.
- Capable of meeting customer needs effectively.
- Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary - competitive (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com
