Job Description:
Job Title Care Systems Support Administrator
Contract: Fixed Term for 12 months
Location: Hybrid - WFH Plus occasional office days at Bupa Place (Salford Quays). In your initial weeks you will be required to be fully office based whilst in training
Salary range: £25,000 per annum
Full time – 37.5 hours per week
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen:
The Care systems support administrator will provide first line support for colleagues in Care Services to effectively use and manage multiple digital systems and services. This role requires individuals who can work in an agile manner to provide effective first time resolution and to provide a great customer experience.
How you’ll help us make health happen:
- Assist care home and village colleagues to efficiently use our digital systems, for example: rostering, care planning, eAssurance, care enquiries, uniforms etc.
- Act as a subject matter expert for the workforce planning system in Care Services.
- Be knowledgeable about the Care Services digital transformation strategy.
- Triage queries and be able to manage or direct queries for all systems appropriately.
- Investigate and respond to ad-hoc requests providing comprehensive solutions or explanations. For example, supporting the business with complex pay queries.
- Understand and adhere to the agreed SLAs for the Care Systems Support Team, calls/emails/regular tasks.
- Utilise a combination of technical and service focused skills in delivering a high quality service for Care Services colleagues.
- Ensure new policies and procedures are adhered to, escalating appropriately when required.
- Support Care Services colleagues to use and implement new processes and tools.
This is not exhaustive list
Key Skills / Qualifications needed for this role:
- Have a good understanding and knowledge in digital systems.
- Experience of Microsoft Office applications, Excel in particular.
- Working knowledge of how to manage data in Microsoft Excel.
- Good communication skills.
- Be able to demonstrate good stakeholder management skills across a wide range of different stakeholders.
Benefits
Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:
• 25 days holiday, increasing through length of service, with option to buy or sell
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place
