Job reference 327098
ER Case Manager - CAA - Guildford
Permanent , Full time
Location: Guildford (flexible) – hybrid working with 2 days per week in-office and travel when required.
For a full job description, please click on the following link: Job Descriptions
Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment. Within our extensive division there are countless projects and initiatives that advance your career and personal growth. Join a team nominated for CIPD HR team of the year as we thrive to deliver for the nation and be a force for good.
About the role
- Manage full appeal hearings for dismissals, conduct appeals and investigating allegations made by employees under the Raising Concerns policy (including protected characteristic concerns), Employee Confidential Disclosures (ECDs – Whistleblowing), and CEO/Executive Committee-level complaints. Consistently mitigate cost and reputational damage to the business through a systematic approach to casework that prioritises thoroughness and stakeholder engagement.
- Represent RMG in the defence of Early Conciliation & Employment Tribunal claims, working with External Legal Service Providers, including decision making and authority to settle claims on behalf of the business at Judicial Mediation during preliminary discussions in line with our ways of working.
- Represent RMG as panel member for National Appeals Panel (NAP) cases for union representatives.
- Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures.
- Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with key stakeholders. Support and lead on improvement measures resulting from case feedback and outcomes.
- Act on identified trends by supporting and carrying out pre-emptive and remedial work such as targeted training or listening sessions.
- Maintain up-to-date systems and comprehensive case files through accurate case notes to ensure transparency and accountability throughout case progression and deliver service excellence.
About you
- Thorough understanding of standard HR policies, procedures, and associated employment law.
- Familiarity with a complex operational business, with functional standards and ways of working.
- CIPD Level 5/employment law qualification desirable.
- Self-motivating and comfortable operating remotely with support of regional team
- Planning and organisation skills.
- Excellent communication and report writing skills.
- Effective analysis, judgement and decision making.
- Ability to manage a varied case load to specific performance targets.
- Problem solving and dispute resolution skills.
- Ability to influence and challenge key stakeholders and suppliers at all levels.
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 22nd July. Please note, this advert may close early if the appropriate number of applications has been reached.
Job Enquiries: Kieran Brittain, kieran.brittain@royalmail.com
Recruitment Enquiries: Charlotte Johnson, charlotte.l.johnson@royalmail.com
For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.
As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply. You will also need to seek approval from your line manager and may need additional HR approval in place before progressing.
Details of the internal application eligibility criteria can be found here
Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).
